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Ooops :: Rolls Royce Recall

Posted: April 26th, 2012 | Author: | Filed under: Auto News, Rolls-Royce | Tags: , , , , , | Comments Off on Ooops :: Rolls Royce Recall

Ooops - Rolls Royce RecallRolls Royce, the symbol of wealth, prestige and the preferred motor vehicle of the British Royal family, has taken a hit after issuing a major recall. Only a handful of cars are affected in Australia, the recall effects 36 Rolls-Royce Ghost sedans, sold in Australia between 2009 – 2011 as well as 74 Phantoms sold between 2003 and 2009 .

Though the number of vehicles being recalled is small, it’s the luxury brand’s image that will  see the most damage. In a recent promotional video for the next version of the Rolls Royce Phantom, company chief executive Torsten Muller-Otvos describes his customers as extremely discerning ::::

Ooops - Rolls Royce Ghost Recall

“Our clients go for drink cabinets, they go for refrigerators, for humidors, everything you can imagine, we can deliver all that, that is an inherent promise of the brand in itself” Torsten Muller-Otvos said.

The Phantom recall is due to a potential oil leak in the power braking system, which may lead to a reduction in power braking assistance. The mechanical brakes will still work and there have been no reported incidents.

The Ghost recall is apparently due to faulty plumbing, the turbo cooling pump housing may crack, causing engine coolant to leak into the electronics which could, in severe cases, lead to a fire. The recall is an apparent hiccup for the automaker, which Mr Muller-Otvos says has done very well in recent years.

“Rolls Royce is the true British success story and we have seen great and tremendous growth over the last years plus 200 per cent since the last two years,” he said.

“In the meantime Rolls Royce is one of the major contributors here especially in the south of the UK with over 1,000 people working for Rolls Royce Motor Cars and we can be happy that this company is so successful.”

Ooops - Rolls Royce Phantom Recall

:: UPDATE :: In an Update late this afternoon, Rolls-Royce said “We are Currently conducting a global campaign for Ghost of which 7 cars are effected in Australia. The current precautionary campaign for Phantom… has been ongoing since late 2010”

Rolls-Royce said each customer had been contacted personally since the precautionary campaigns began, the work on effected vehicles was virtually complete, the company reiterated that there had been no reports of any incidents in Australia.

“Furthermore, as these issues relate to older vehicles, we believe it is highly unlikely that Rolls-Royce customers will be effected” Rolls-Royce said

Ooops-Rolls Royce Recall

Top Gear Australia Editor Stephen Corby

The company is not just a British success story – according to Stephen Corby – the editor of Top Gear Australia Magazine.

“Effectively it is under German ownership and in that time there is a lot of BMW technology in the car now,” Mr Corby said. “Definitely for the last 10, 15 years I would say they were fantastically well engineered. Before that, it was an English car company and English cars are often built, I wouldn’t say in a shoddy fashion, but certainly a haphazard fashion.

“Strange things can happen with English cars but certainly the reputation that Rolls-Royce has is pure and handcrafted engineering. The cars are virtually hand-built. Everything in them is amazing. The carpet in a Rolls Royce is not like the floor mat in your normal car. It is about six inches thick. You could lie down on it and sleep quite comfortably.”

Corby says he is lucky enough to have been able to test-drive a Rolls. “I drove one of the cars that’s been recalled I believe, a Drophead Phantom, and it was probably the most, in some ways the most spectacular car I’ve ever driven,” he said.

“The sense of being in it while you are watching a movie because there is no sound that comes through of an engine, you can’t hear anything, you can’t feel the bumps in the road as if you’re just gliding over everything and all you can see people’s faces being contorted with a mixture of shock and joy as they stare at you.”

He says there was definite envy in the faces of onlookers as he drove past.

“It is mainly school kids actually that whip their necks around and almost explode, but in a Ferrari people look at you with hatred and in a Rolls-Royce they do look at you more with envy,” he said.

Corby says it is a shock for Rolls-Royce to recall so many of its cars and it will almost certainly hurt the company’s reputation. “Car companies generally are very, very cautious about this kind of thing,” he said. “If there is the slightest chance of something going wrong they do do a recall, but generally they’ll just concern a certain model whereas this is across their entire range.”

He says customers shelling out up to half a million dollars on a car expect better. “You expect perfection. That is why it is such a surprise, because Rolls Royces are engineered to the nth degree,” he said. “There is probably more engineering in them than the space shuttle, so it is an enormous surprise that they would make a mistake like this or that even that there is a chance of a mistake.”

Corby admits engineering faults can happen to any company. “I can’t think of a car brand that hasn’t ever had a recall,” he said. “Ferrari is our latest sports car – the 458 – that had a little, small problem with catching fire which could be really unfortunate if your air-conditioning is not working. It affects every brand and you wouldn’t think that the engineering put into a Ferrari would be absolutely vast.

source: stephen corby via abc.net.au

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